- Learn how to communicate in difficult situations.
- Determine why giving excellent Customer Service should be important to you.
- Learn what Customer Service is.
- Learn who your competition is.
- Make a good first impression.
- Identify ways of building customer rapport.
- Find out how to develop rapport with different generations.
- Discover how to say "no" positively.
Wednesday, March 14, 2018 04:00pm - 06:00pm