Course Objectives:

  1. Learn how to communicate in difficult situations.
  2. Determine why giving excellent Customer Service should be important to you.
  3. Learn what Customer Service is.
  4. Learn who your competition is.
  5. Make a good first impression.
  6. Identify ways of building customer rapport.
  7. Find out how to develop rapport with different generations.
  8. Discover how to say "no" positively.

Tuesday, March 13, 2018 09:00am - 11:00am
Wednesday, March 14, 2018 04:00pm - 06:00pm